Privacy Policy

II-Dalab (“we”, “our”, “us”) is a shopping and delivery service based in Hargeisa, Somaliland. Our app lets you order products from international stores — including Shein, Amazon, Noon, AliExpress, 1688, YesStyle, and iHerb — pay locally with Zaad or eDahab, and have your order delivered to your address in Somaliland.

This Privacy Policy explains what information we collect when you use the II-Dalab mobile app or website, why we collect it, and the choices you have.

Account information: your name, phone number, and delivery address when you create an account or place an order.

Order information: the products you browse, add to cart, and purchase, along with order value, shipping preferences, and delivery instructions.

Payment information: payments are processed directly by Zaad (Telesom) or eDahab (Somtel). We receive a payment confirmation and reference number only — we never see, store, or have access to your mobile money PIN or wallet credentials.

Device and usage data: device model, operating system, app version, language, and anonymized analytics about how you use the app, so we can keep it fast and fix problems.

Support communications: messages you send us through in-app support, email, or WhatsApp.

To place and fulfill your orders with the international stores you choose.

To process your payment through Zaad or eDahab and confirm your purchase.

To deliver your package to your address and keep you updated with tracking.

To provide customer support and respond to your requests.

To prevent fraud, abuse, and unauthorized transactions.

To improve the app — understanding which stores and features people use most.

Payment providers: Zaad (Telesom) and eDahab (Somtel), strictly to process the payment you authorize.

International stores and suppliers: the product and delivery details required to purchase and ship your order on your behalf.

Logistics and delivery partners: your name, phone number, and delivery address so your package can reach you.

We do not sell, rent, or trade your personal information to anyone. We never share your data for third-party advertising.

We keep your account and order history for as long as your account is active, so you can re-order, track packages, and reference past purchases.

You can request deletion of your account and personal data at any time (see “Your rights” below). Some records may be kept where required for legal, tax, or fraud-prevention purposes.

All communication between the app and our servers is encrypted in transit using TLS.

Access to personal data is restricted to authorized staff who need it to operate the service.

Payment authentication happens entirely inside Zaad or eDahab — your wallet PIN never touches our systems.

You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account and data.

To exercise any of these rights, contact us at support@ii-dalab.com. We respond to all requests within 30 days.

II-Dalab is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal data, contact us and we will delete it.

If we update this Privacy Policy, we will post the new version on this page and update the “last updated” date below. For significant changes, we will also notify you inside the app.

Questions about this policy or your data? Reach us at support@ii-dalab.com or through in-app support.

II-Dalab — Hargeisa, Somaliland.